Moonpig review

Updated September 30, 2026 · TreatCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Moonpig suits people sending flowers to someone else who want personalization and a clear freshness promise rather than the lowest entry price. The freshness guarantee of 7 days is the reason to look here, though same day delivery is not offered and support runs through a help centre.

Key facts

Best for
A personalized UK gift order where the freshness guarantee matters more than the lowest entry price.
Price from
£20 (Source, checked September 30, 2026)
Same-day delivery
No (Source, checked September 30, 2026)
Shipping fee
£7.99 (Source, checked September 30, 2026)
Freshness guarantee
7 days (Source, checked September 30, 2026)
Order cut-off
11pm (Source, checked September 30, 2026)
Markets
GB, US, CA, AU, NZ, IE (Source, checked September 30, 2026)
Legal entity
Moonpig.com Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Help-centre (Source, checked September 30, 2026)
Products
Bouquets, Plants
Official website
moonpig.com

Gift shops

Price from
£20 (Source, checked September 30, 2026)
Personalization
Yes (Source, checked September 30, 2026)
Next-day delivery
Yes (Source, checked September 30, 2026)
Shipping fee
£7.99 (Source, checked September 30, 2026)
Markets
GB, US, CA, AU, NZ, IE (Source, checked September 30, 2026)
Legal entity
Moonpig.com Limited (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Help-centre (Source, checked September 30, 2026)
Products
Bouquets, Plants

Apps and profiles

Get the app
Google Play
Elsewhere
WikidataWikipediaXmoonpig.group

Pros and cons

Pros

  • A freshness guarantee of 7 days, which ranks 3 of 20 on our list.
  • Personalization is offered, so a message can go with the arrangement before it leaves.
  • Orders can be placed until 11pm, giving a wide evening window for next day delivery.
  • The range covers bouquets and plants, the same core that Serenata Flowers and Blumenshop list.

Cons

  • Same day delivery is not offered, so a tight or forgotten date cannot be covered on the day.
  • Support runs on a help centre only, so anything urgent has to be written out and answered later.
  • Delivery in the UK adds £7.99 to the £20 starting price, so a small order costs noticeably more than the headline figure.
  • Entry price of £20 ranks 7 of 27, so it is not the cheapest way into the market.
Moonpig

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Scored 8.8 / 10 by TreatCue.

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Who it suits

  • People sending a gift to someone in the UK who want a message on the arrangement and next day delivery.
  • Buyers who weigh the freshness promise over the entry price, since the guarantee runs 7 days.
  • Evening shoppers, since orders can be placed until 11pm and still arrive the next day.

Who should look elsewhere

  • Anyone who needs flowers on the day, because same day delivery is not offered.
  • Letterbox flower shoppers, since the range is bouquets and plants while Serenata Flowers and Blumenshop both list letterbox flowers.
  • Fleurop buyers who want subscriptions or dried flowers, since Fleurop lists both and the Moonpig range is bouquets and plants.

Core features

Same day delivery is not on the list at Moonpig, so a bouquet ordered in the morning is not arriving that afternoon. What sits behind the order instead is cover on quality: a freshness guarantee of 7 days. Both of those points set the tone for the service. The buying experience is planned rather than urgent, and the promise concerns how the flowers hold up in the vase rather than how quickly a van reaches the door. For a gift tied to a date already in the diary, check the lead time first and the guarantee second.

How it compares on our data

On the freshness guarantee, Moonpig sits at 3 of 20 brands in our comparison, which places the promise near the top of the group. Entry price tells a different story: 7 of 27 puts Moonpig in the middle of the field rather than at the cheap end. Read together, the picture is a brand that competes on what the buyer gets after the box is opened rather than on the headline figure at the till. You are paying more to remove the risk of a tired bouquet than you are paying less to get into the market.

Prices

Flowers start at £20 in the UK, which is the entry figure for the smallest arrangement on the range. Delivery in the UK adds £7.99, so the number worth holding on to for a first order is the starting price plus the shipping fee, not the headline price on its own. Both figures are quoted per order rather than as tiers on a plan, and a repeat order is priced from the same starting point, so there is no separate renewal figure to read later. The practical effect is that budgeting stays straightforward, and so does comparing Moonpig with a cheaper seller, because the extra cost sits in one visible place instead of being spread across the product list.

The company behind it

The business behind the shop is based in the United Kingdom, running the UK front end from there. Support runs through a help centre only, so questions about a delivery, a card message or a guarantee claim are handled in writing and leave a record you can point back to. That suits buyers who would rather not phone a call centre, and it is worth knowing before an order goes wrong. The written route takes longer than a live conversation for anything urgent, so anyone sending on a fixed date should leave room for a reply before the cutoff.

How Moonpig compares

Where Moonpig is available

Available
Australia, Canada, Ireland, New Zealand, United Kingdom, United States

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much does a Moonpig bouquet cost?+

Bouquets on the all flowers range start at £20 in the UK. Delivery in the UK is £7.99 on top of that, so a first order lands at the starting price plus the shipping fee. On entry price, Moonpig sits at 7 of 27 in our comparison, which places it in the middle of the group rather than at the cheap end.

Is there a delivery charge on Moonpig orders?+

There is a £7.99 delivery charge for UK orders, and it sits on top of the £20 starting price rather than being folded into it. Orders can be placed until 11pm, which is a wide evening window for next day delivery. Budget the starting price plus the shipping fee so the checkout total is predictable.

Can I get flowers delivered the same day?+

Same day delivery is not offered at Moonpig. Next day delivery is, so an order placed before the 11pm cutoff can reach the recipient the following day. If the date itself is the problem, treat that cutoff as the real deadline rather than the morning of the occasion.

What happens if the flowers arrive in poor condition?+

Moonpig backs the flowers with a freshness guarantee of 7 days, which is what makes a gift order feel low risk. That guarantee ranks at 3 of 20 on our list, ahead of plenty of cheaper sellers. Keep the guarantee terms with your order details so any claim is straightforward.

Which countries does Moonpig deliver to?+

Moonpig operates across GB, US and CA, and the UK shop is run by a company based in the United Kingdom. The prices, delivery fee and cutoff quoted here are the UK ones, so they do not carry over to the other markets without checking. If the recipient is abroad, look at the local site for that market before ordering.

Can I add a personal message to a gift?+

Personalization is offered, so a card message can be added to the order. It pairs with next day delivery as long as the order is placed before the 11pm cutoff, which is useful for birthdays and anniversaries where the wording matters. Add the message when you place the order so it goes out with the arrangement.

What can I order besides cut flowers?+

The range covers bouquets and plants, so a plant is available as well as a bouquet. Serenata Flowers and Blumenshop list letterbox flowers in the same three categories, and Fleurop adds subscriptions and dried flowers. If you want a smaller posy that fits a letterbox, those three are the ones to compare first.

How do I contact Moonpig about an order?+

The help centre is the only support route, so questions about a delivery or a guarantee claim are answered in writing and you keep a record of the exchange. Replies come back as a written answer rather than a live conversation, so allow time for one before the 11pm cutoff on a dated order.

Sources

  • moonpig.com checked September 30, 2026

    Backs: Markets

    “United Kingdom / United States & Canada / Australia & New Zealand / Ireland / Rest of World”

  • moonpig.com/uk checked September 30, 2026

    Backs: Headquarters, Legal entity, Support channels

    “Registered company address is Herbal House, 10 Back Hill, London EC1R 5EN, UK”

  • moonpig.com/uk/about-us checked September 30, 2026

    Backs: Personalization

    “With thousands of designs, both personalised and ready-made ... you can upload photos directly from your phone”

  • moonpig.com/uk/delivery-information checked September 30, 2026

    Backs: Next-day delivery, Order cut-off, Same-day delivery, Shipping fee

    “Royal Mail Tracked 24 (Guaranteed Delivery) - From £5.99 - Next day delivery or on your chosen date”

  • moonpig.com/uk/flowers-and-plants/all-flowers checked September 30, 2026

    Backs: Freshness guarantee, Price from, Products

    “Beautiful blooms, with 7-day freshness guaranteed”

Compiled from 5 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: Markets was GB, IE, US, CA, AU, NZ, now GB, US, CA, AU, NZ, IE
  • September 30, 2026: Price from was 4.5 GBP, now 20 GBP
  • September 30, 2026: Products was hampers, gift-boxes, personalized, photo-gifts, cards, now bouquets, plants
  • September 30, 2026: Shipping fee was 1.9 GBP, now 7.99 GBP
  • September 30, 2026: Support channels was chat, email, help-centre, now help-centre
  • September 30, 2026: axisScores cost was 9.3, now 9.0
  • September 30, 2026: axisScores offer was 9.2, now 8.6
  • September 30, 2026: score was 9.3, now 8.8
Moonpig

Moonpig

A personalized UK gift order where the freshness guarantee matters more than the lowest entry price.

8.8/10See alternatives

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