illy review
Updated September 30, 2026 · TreatCue Editorial Team · Facts checked September 30, 2026
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Our verdict
illy suits drinkers who want a well known Italian roaster delivered on a flexible monthly rhythm rather than the cheapest bag, and its price by weight of £3.20 puts it at the dear end of the site's price ranking. Format breadth and a B Corp mark (b corp) shape who it works for.
Key facts
- Best for
- A flexible monthly coffee habit in the UK, Italy, Germany, the US and other listed markets (GB, FR and LU), in whole bean, ground, pods or instant (whole bean, ground and pods).
- Price per 100 g
- £3.20 (Source, checked September 30, 2026)
- Certifications
- B-corp (Source, checked September 30, 2026)
- Markets
- GB, FR, LU, IT, DE, ES, BE, NL, AT, PT, BR, US, CA, CN (Source, checked September 30, 2026)
- Legal entity
- illycaffe S.p.A. (Source, checked September 30, 2026)
- Headquarters
- Italy (Source, checked September 30, 2026)
- Support channels
- Email, Phone, Help-centre (Source, checked September 30, 2026)
- Products
- Coffee subscription, Coffee roaster, Pods, Loose leaf tea
- Formats
- Whole bean, Ground, Pods, Instant
- Delivery frequency
- Monthly, Flexible
- Official website
- illy.com
Apps and profiles
- Get the app
- Google Play
Pros and cons
Pros
- Delivery runs monthly on a flexible cadence (monthly and flexible), so a reader can line boxes up around their own routine.
- Formats cover whole bean, ground, pods and instant (whole bean, ground and pods), a wider spread than Nespresso, whose product types are a coffee subscription and pods (coffee subscription and pods).
- The range mixes a coffee subscription, a roaster range, pods and loose leaf tea (coffee subscription, coffee roaster and pods), so coffee and tea sit under a single name.
- B Corp certification (b corp) pairs with support on email, phone and a help centre (email, phone and help centre), giving both written and spoken help.
Cons
- Price by weight of £3.20 ranks 8 of 43 brands, so illy sits at the dear end of the site's price list.
- Support runs on email, phone and a help centre (email, phone and help centre) with no live chat, though a help centre is close to standard in the coffee subscription category (97.2%).
Who it suits
- Readers already loyal to the illy name who want whole bean and pods from the same roaster (whole bean, ground and pods).
- Households that can stretch to £3.20 on the site's price by weight measure and want a B Corp mark on the company (b corp).
- Drinkers who want loose leaf tea in the same range as their coffee (coffee subscription, coffee roaster and pods) rather than a second subscription elsewhere.
Who should look elsewhere
- Atlas Coffee Club, for readers who want a tea subscription as well as coffee (coffee subscription, coffee roaster and pods).
- Nespresso, for capsule-only households (coffee subscription and pods).
- OutIn, for readers shopping pods and machines with no interest in a monthly coffee plan (pods).
Who runs it
illy is run by illycaffe S.p.A. (illycaffe S.p.A.), which is headquartered in Italy (IT). That matters on a recurring order, because the named entity is the company standing behind each delivery. Support runs on email, phone and a help centre (email, phone and help centre), so a subscriber can put a question in writing or speak to someone directly rather than waiting on a form. OutIn, by contrast, lists pods as its only product type (pods), so a reader weighing company substance has two very different counterparties here.
How illy compares
- 9.2 vs 8.5
9.2 vs 8.5
9.2 vs 8.8
9.2 vs 9.4
9.2 vs 8.9
9.2 vs 8.5- 9.2 vs 9.6
It lists pods as its product type (pods), so it suits readers shopping capsules and machines rather than a monthly coffee plan.
9.2 vs 8.5
- 9.2 vs 8.4
9.2 vs 9.3- 9.2 vs 8.9
- 9.2 vs 9.2
- 9.2 vs 9.9
Its product types are a coffee subscription and pods (coffee subscription and pods), a narrower range for readers who brew capsules and nothing else.
9.2 vs 9.5
9.2 vs 9.1
9.2 vs 9.0- 9.2 vs 8.7
- 9.2 vs 8.7
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Where illy is available
- Available
- Austria, Belgium, Brazil, Canada, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, United Kingdom, United States
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
What does illy cost?+
Illy's listed price by weight is £3.20, which places it at 8 of 43 brands in the site's price comparison. That is a premium position, so a reader budgeting tightly may find more room further down the list.
Which coffee formats can I order?+
Illy lists whole bean, ground, pods and instant (whole bean, ground and pods), so beans for a grinder, pre-ground for a filter and capsules for a machine all sit in the same range. Nespresso's product types are a coffee subscription and pods (coffee subscription and pods), which leaves whole bean and ground out.
How often do deliveries arrive?+
Deliveries run monthly on a flexible cadence (monthly and flexible), so timing can follow a household's rhythm rather than a fixed day. Monthly boxes are the most common rhythm in the site's coffee subscription set (83.6%), with flexible timing the next most common (61.8%).
Can I get tea as well as coffee?+
Illy's product types are a coffee subscription, a roaster range, pods and loose leaf tea (coffee subscription, coffee roaster and pods), so tea sits under the same name as the coffee. A tea subscription is not among that list, while Atlas Coffee Club's product types do include one (coffee subscription, coffee roaster and pods).
Where does illy deliver?+
Illy sells across the markets it lists, among them the UK, France, Germany, Italy, the US, Canada and China (GB, FR and LU). Coverage is wide for a European roaster but stops at that list, so a reader in a country outside it would need a different route.
How do I reach illy if an order goes wrong?+
Support runs on email, phone and a help centre (email, phone and help centre), so help is available in writing and by voice. A help centre is close to standard among coffee subscription brands (97.2%), which leaves the phone line as the more unusual part of the mix.
Is illy certified?+
The certification listed for illy is B Corp (b corp), a third-party mark on the company's practices. In the site's coffee subscription ranking, B Corp shows up in a minority of brands (34.5%), so it carries weight with buyers who look for it.
How does illy score on price, offer and trust?+
Illy's overall score on the site is 9.2, made up of cost at 9.7, offer at 9.2 and trust at 8.5. Trust is the lowest of those parts, so strength in value for money and in range carries more of the rating than the certification story.
Sources
- illy.com/en-gb/coffee checked September 30, 2026
Backs: Certifications, Formats, Markets, Products
“B corporation certified”
- illy.com/en-gb/coffee/coffee-beans checked September 30, 2026
Backs: Price per 100 g
“CLASSICO roast Coffee Beans - 250 g ... £7.99 VAT included (£3.20/100g)”
- illy.com/en-gb/faq checked September 30, 2026
Backs: Headquarters, Legal entity, Support channels
“illycaffè S.p.A. | P.IVA 00055180327- Via Flavia 110, 34147 Trieste - Italy”
- illy.com/en-gb/subscription/coffee-subscription checked September 30, 2026
Backs: Delivery frequency
“Monthly Coffee Subscription: capsules, pods, beans ... You can update your subscription frequency or delivery date ... use the 'Every...Weeks' menu to adjust the shipping frequency”
Compiled from 4 source pages, checked September 30, 2026. We did not open an account.
illy
A flexible monthly coffee habit in the UK, Italy, Germany, the US and other listed markets (GB, FR and LU), in whole bean, ground, pods or instant (whole bean, ground and pods).